Verzendbeleid

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, processing times may be slightly longer.

Shipping Time

Estimated delivery time for Belgium:

5–9 business days after your order has been processed.

Please note that delivery times are estimates and may vary due to courier delays, customs checks, holidays, high order volume, or other factors outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions. If free shipping is available, it will be clearly shown at checkout.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available.

Please allow a few days for tracking information to update after shipment.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please contact us and we will help check the status of your shipment.

In rare cases, shipping delays may occur due to courier issues, customs processing, weather conditions, holidays, or other unexpected circumstances.

Customs, Duties, and Taxes

Any customs fees, import duties, taxes, or additional charges that may apply are the responsibility of the customer, unless otherwise stated at checkout.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery with your order number and photos of the package/product.

We will review the issue and help provide a suitable solution.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: support.herculo@proton.me
Store: Herculo